Scheduling Coordinator

MyTeam is seeking a Scheduling Coordinator to join our growing Operations team. The Scheduling Coordinator is responsible for supporting our customers by ensuring that patients are promptly and successfully scheduled for all directed treatment referrals. As a critical member of our customer service team, this role is responsible for providing excellent customer service, comfortable spending most of their time on the phone and driven to find positive solutions to issues and challenges.
* Duties and Responsibilities
- Perform other related duties as assigned.
- Consistently achieve or exceed performance metrics.
- Proactively inform law firm of their client’s appointment date.
- Receive and successfully address treatment referrals from Attorneys and Providers.
- Update files as directed on a computer.
- Able to build rapport with both law firms and physician offices.
- Work directly with Providers to ensure that patients are scheduled for their treatment in a timely and accurate manner.
- Maintain confidentiality in accordance with HIPAA regulations.
- The above outline of duties is not arranged in order of priority. Those duties will from time to time be altered by the Director to suit the needs of the Company. These duties are not intended to restrict initiative but rather to describe minimum activities.
- We believe that a diverse set of backgrounds and experiences enrich our team and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our team. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- What would make you the BEST candidate for this? Don&039;t miss the opportunity to explore your potential with us!
* Benefits
- An annual Private Health insurance policy provided by MyTeam.
- Company&039;s labor policy completely pursuant to Vietnamese labor legislation plus other benefits offered by the company (Company trip, Anniversary, Holiday, etc.
- Competitive salary based on ability and experience.
- Monthly meal allowance.
- 13th Month bonus payment and annual cash bonus for KPI.
- Young and dynamic international working environment.
- Annual Health Check paid for and organized by MyTeam.
- Opportunity to approach newest technology trends.
- Exciting leisure: sport and art events (English club, football club...)

- Previous medical or scheduling background preferred.
- Proficient in Microsoft Office.
- Bilingual strongly preferred.
- Ability to sit and be on the phone for long periods of time.
- Computer literate.
- Ability to work quickly and accurately under tight deadlines between different duties.
- Ability to type 45 wpm.
- Bachelor’s in English/ Administration or related field preferred or an Associates plus equivalent experience.
- Experience in a customer- centric call- center environment.
- Fluency in English (both written and spoken) and willing to work flexible hours to accommodate international customers.
- Strong attention to detail.
- Ability to demonstrate appropriate interpersonal communication skills.

Cập nhật gần nhất lúc: 2024-04-03 12:30:21