School Service Manager

School Operations Management:

Schedule the school classes and student community activities following the Kid&Us headquarter guidelines.
Manage and control the inventory and facilities of the school including materials and stationaries.
Manage the onboarding of new students in compliance with the school procedures.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.

Academic management:

Participate in the teacher selection process.
Manage and execute the Kids&Us academic procedures.
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards.
Make requests for teachers’ reinforcement trainings to the Academic Management.

Customer experiences management and commercial support:

Develop a close relationship and high level of trust with customers by following the parent- teacher communication protocol of the school.
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge.
Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals.
Ensure compliance to Kids&Us English- only environment is respected by all staff while communicating with the students of the school.

People engagement and development:

Drive the engagement level in the team and stimulate high morale in the school.
Ensure compliance to the organization’s training programs and policies.
Manage and evaluate the performance of the services team of the school.

Solution- driven mindset and ability to effectively mitigate issues smoothly.
Very result- oriented.
Strong customer experience and service mindset.
Effective communication and ability to influence stakeholders.
Good organizational skills.
Leadership and people development skills.
Proficiency in English usage.
Able to work under pressure and flexible working hours, including evenings and weekends.
Minimum 3 years of experience in the educational field, including 1 year at a management level.

Full salary during probation
Dedicated academic management team support and training
Acquire professional customer services skills from experts
Individual bonus base on total internal revenue
Annual Leave of 15 days plus Vietnamese national holidays
Personal health insurance
Quality facilities and teaching resources
Join a Unique Wall Street English course for up to $3000

Cập nhật gần nhất lúc: 2024-07-29 10:10:03