School Service Manager - Cityland

School Operations Management:

Schedule the school classes and student community activities following the K&U VN headquarter guidelines.
Manage and control the inventory of the school didactic materials and stationaries.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
Ensure the school is always clean and tidy.
Manage the onboarding of new students in compliance with the school procedures.

Academic success management:

Make requests for teachers’ reinforcement trainings to the Academic Management
Manage and execute the Kids&Us academic procedures in full compliance
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards
Proactively participate in the teacher selection process

Customer experiences management and commercial support:

Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals
Ensure compliance to Kids&Us English- only environment is respected by all staff while communicating with the students of the school
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge, and escalate to higher management as required
Actively participate in all CX initiative of the organization
Develop a close relationship and high level of trust with the families by following the parent- teacher communication protocol of the school

People engagement and development:

Drive the engagement level in the team and stimulate high morale in the school.
Manage and evaluate the performance of the services team of the school in line with the organization’s HR policies and procedures.
Ensure compliance to the organization’s training programs and policies.

Very result- oriented
Good organization skills
Able to work under pressure and flexible working hours, including evenings and weekends.
Effective communication and ability to influence stakeholders.
Professional appearance
Computer literacy
Solution driven mindset and ability to effectively mitigate issues smoothly
Strong customer experience mindset
Leadership and people development skills

Qualification and Experience Required

Languages: Vietnamese and Proficiency level of English comparable to WSE Level 13.
Education: Bachelor&039;s degree. English Major or Business Administration is preferred.
Previous Experience:

Minimum 3 years&039; experience in education industry
Minimum 1 year in management role (not necessarily in Education industry)

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Cập nhật gần nhất lúc: 2025-09-08 21:30:02