Seafreight Customer Service Executive

Execute Transport Orders in the TMS according to SOPs
• Optimize possible consolidations when/if possible.
• Secure up-to-date creation of information in the TMS: Tasks, milestones, events, deviations and any other relevant information, to guarantee the correct execution of shipment, and data quality according to customer SOP and internal standards.
• Produce documentation according to customer profile and country specifics.
• Perform the transport plan according to Customer Expert Solution (CES)’s instructions, or through alternative solutions, should the instructions not be applicable.
• Organize pre and post-carriage.
• Control detention and demurrage risks.
• Check all required documents and secure compliance: Commercial invoice, packing list, cargo compliance (e.g. nature, geography, party).
Network Interactions
• Coordinate with Customer Expert Solution (CES) in case of amendment of solution if needed.
• Coordinate with IFF Operator in case of operational issues on productivity.
• Possibly coordinate with BPO, SSC and HUB to complete execution.
Manage Invoicing ( if any )
• Perform auto rating:
Control correct rate application.
If error is identified, amend rate and escalate issue to auto rating accountable.
• Produce, collect, store necessary documents to support the invoice.
• Post and send customer invoice according to customer SOP and internal standards.
• Assist Accounting teams in case of invoicing discrepancies.

• Meticulous and excellent organizational skills.
• Ability to work independently and within a team environment.
• Sound knowledge in all aspects of transport in relation to Freight Forwarding.
• Ability to work with multiple divisions and stakeholders.
• Basic understanding of invoicing procedures in relation to transport.
• At least 1 year of experience in Transportation / Logistics in a fast paced environment.

Competitive salary, 13th month salary & Performance bonus (up to 2.5 months salary)

Healthcare premium program

Training opportunities (internal, external, overseas). English, French & Yoga class

Cập nhật gần nhất lúc: 2022-07-04 02:12:04