Seasonal Customer Support (Fullime)

Adhere to the standards and policies of customer support.
Enhance customer satisfaction and thrive loyalty by providing solutions and suggestions.
Monitor and track order statuses to address issues related to products, delivery, and after- sales service promptly.
Duration: 3- 6 months, full- time position, working on- site at the company office.
Communicate with suppliers to solve product- related issues.
Other duties as assigned by the manager.
Respond to customer queries and complaints in English across multiple channels, including email, chat, tickets, and social media.

Previous experience in Customer Support is an advantage.
Familiarity with e- commerce, especially drop- shipping, is a plus.
Proficient in computer skills & applications.
Strong communication and negotiation abilities.
Fluent in English, especially writing and reading comprehension skills.
College degree or higher.
Ability to stay calm under pressure and handle challenging situations effectively.
High sense of responsibility, proactive, focused, and eager to learn.

Opportunity to work on diverse projects, continuously update new knowledge and improve both professional and personal skills.
This is a temporary position, ideal for anyone looking for short- term work experience.
Bonus based on business performance.
Working time: Monday- Friday, from 8:00- 11:30, and 13:30- 17:30 (lunch break from 11:30- 13:30).
Attractive salary: Competitive, negotiable based on performance up to 8,000,000 VND.
Possibility for long- term employment based on performance and business needs.

Cập nhật gần nhất lúc: 2024-10-24 13:10:03