Secretary – Food and Beverage

Maintains organized files.
Ensures travel authorization forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.
Provides administrative support to Division Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
Ensures all files (soft copy folders) are kept up-to-date at all times.
Greets visitors, ascertains nature of business, and directs visitors to appropriate employee.
Monitors and maintains the proper appearance of the Division’s office area.
Handles franking of mails for the Division.
Locates and attaches appropriate file correspondence to be answered by Division Head.
Types, files, and upkeeps all private and confidential matters related to the department.
Makes copies of correspondence or other printed matters where necessary.
Handles monthly requisition of stationeries/general and dry goods stores.
Checks and updates employees’ attendance records for Division Head’s approval and obtain individual employee’s signature before forwarding it to Paymaster.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Provides excellent service to internal customers in other departments as appropriate.
Handles outgoing mails by courier.
Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Reads and routes incoming mail and outgoing correspondences.
Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
Prepares the relevant materials for all meetings attended by the Division Head: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
Sets up a systematic and efficient filing system (soft copy only), both for hardcopies as well as all electronic data, that enables quick retrieval.

People and customer oriented, motivator and self-starter
Competent in internet usage and MS Office (i.e. MS Word, Excel and Power Point)
Able to multi-task, responsible, resourceful and proactive with a sense of urgency
Excellent command of English (spoken and written) is essential
Well organize, conscientious and attentive to details
Possess a minimum 1 year of working experience in related field for this position

Professional working environment with international branding.
Interesting training course provided by hotel and Rosewood group.
Competitive salary and packages.
Service Charge.

Cập nhật gần nhất lúc: 2022-07-06 18:22:04