At Securitas Long Hai you will be responsible for directing and managing the activities of security team, working with Branch Manager to ensure all staff understands security policy & procedures. Manage and organizing patrolling of the area, you also be required to ensure that is in compliance with all local safety regulations and is conversant with company emergency procedures. Specifically, you will be responsible for performing customer service following tasks to the highest standards:
Security Team management
• Organize, manage, monitor team member
• Evaluation, reward, and disciplinary action
• Report daily/ weekly/ monthly follow request from clients
• Coaching and training skills: Customer Service, First Aid, CCTV, Fire Fighting ... for team member
• Ensure the safety of employees&039; work
Compliance with regulations on the site
• Notify line manager, the HR dept, and local authorities about accidents occurring in the affiliated area
• Inform local authorities about all supermarket security policies
• Participate in training and support training on security and fire prevention organized by local authorities
• Disseminate and train security regulations for employees, ensure the company&039;s service standards when providing to customers
• Training first aid skills for employees and conducting first aid, first aid, and rescue for customers when needed.
Ensure the safety of people in the area
• Handling incidents: fire, explosion, flood...
• Participate in resolving customer complaints smoothly to protect the company&039;s reputation
• Monitor fire protection equipment: exit doors, access control, CCTV camera system, alarm system...
Ensure the safety of facilities in the area
• Participating in checking the import and export of goods
• Ensure the safety of the store&039;s fixed assets
• Control and prevent loss of goods at the warehouse, cashier or the counters at the site
Other tasks assigned by Branch Managers
• Consulting, discussing, and proposing to customers measures, solutions, and methods to manage security work and minimize risks for customers strictly. Coordinate with customers to resolve arising tasks according to regulations
• Organize the development of plans, task descriptions, and instructions for responding to emergencies or incidents
• Report according to regulations including periodically, incidents that arise according to regulations.
• On customers&039; behalf, resolve security- related issues and order when required.
• On behalf of Long Hai Securitas Company work and coordinate with local government agencies to resolve related tasks.
• Participate in regular meetings with Client management levels according to regulations, including regular and extraordinary
