Manage the Security function to provide a safe and secure hotel environment for our guests and employees. Adhere to local regulations concerning Fire & Life Safety, hotel emergency procedures, safety, or other compliance requirements, as well as brand safety standards and local policies and procedures.
People
Maintain good communication and work relationships in all areas of the hotel
Perform leadership training for all senior security personnel
Direct day- to- day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
Plan, deliver and facilitate regular staff awareness training
Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.
Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
Financial
Compile and distribute security reports to relevant departments.
Works with Human Resources on manpower planning and management needs
Effective utilization of outsourcing to ensure payroll costs is minimized.
Responsible for budgeting for the department.
Minimize payroll costing by effective staff control and hiring processes.
Effective control over valet parking to ensure minimal costs.
Guest experience
Ensure highest level of guest satisfaction by providing quality guest services.
Rendering First- Aid to guests and employees as required by internal guidelines.
Ensure all incidents are documented as required by internal guidelines.
Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
Responsible for management of key control within all departments
Be fully conversant of company terrorist procedures and convey to staff
Prepare incident reports and ensure all allegations are properly followed up
Responsible Business
Ensure firearms and other weapons are not carried by staff when on duty
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Adhere to the timelines for carrying out the required Fire drill sessions/First Aid trainings as established by the local law.
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Accountability
This is the head of Safety and Security job in a large full- service, luxury or resort hotel. Supervises a large number of employees in multiple shift operations including Security Guards/Fire Officers/ Employee Transportation / Local liasoningetc. Oversees multiple managers and supervisors.
