To assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
Assists to implement all policies and procedures regarding security and safety.
Assists to investigate crimes committed against the hotel, guests, and employees.
Oversees first aid program for guests and team members.
Assists to prevent situations that could jeopardize the reputation of the hotel.
Assists to design and implement preventive safety and security programs.
To document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write a comprehensive report.
Supervises in maintaining constant surveillance of the entire hotel to detect potential sources of security problems, safety hazards and fire hazards
Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
To select, train, schedule, discipline and direct security personnel in all aspects of security policies and procedures.
To conduct and/or organize Hazard Communication and other related raining classes.
Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
Assists to take responsibility for all training related to the hotel&039;s emergency procedures, and conduct bi- annual Fire Drills.
To perform other tasks or projects as assigned by Security Manager.
To control the key, lock system, alarm system, and fire protection system.
To conducts hazard and risk assessments at the property to include safety audits, incident tracking, and the hazard abatement process.
Assists to take an active role in the development and implementation of the hotel&039;s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Adhere to hotel policies and procedures:
Attends work on time as scheduled.
Communicate effectively with guests, co- workers and the manager.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
At all times projects a favourable image of the Hotel to the public.
Follows safety and security rules and procedures
