RESPONSIBILITIES:
Work alongside the Vietnam Country Managing Director and Senior Management Team to ensure that I Can Read Vietnam delivers from an Academic Operation Perspective to a consistently high standard, thus maximising business performance.
Manage, lead and monitor directly the Teachers Team & indirectly the PD team to ensure that I Can Read Vietnam Teaching Team is delivering all ICR programmes to a consistently high standard, thus maximising student growth and retention.
Academic Department – Management/Leadership
Recruitment : Work with PD Team, HR Teacher Recruitment Team to source ideal profile teachers, forecast annual Teacher Recruitment needs and determine strategy to meet both forecasted and un- forecasted needs plus formulate and implement processes to lessen the impact on the wider business during times of short- term and long- term Teacher shortages. Provide back- up recruitment help if/as required.
Scheduling : Perform full range of supervisory duties including through scheduling Teachers, Coordinating PD Team & part time teachers to cover class.
Meeting : Host & conduct weekly meetings with Senior Teacher, PD Team, teacher team
Academic Operation Services Management : Seek regular feedback from Centre Operations Team to monitor Teacher operation services Quality and engagement. Plan, design and implement processes to improve delivery of services and partnering with Center Manager to resolve problems complained from parents related to Student’s learning progress .
Teacher Recruitment:
Oversee the advertising, interviewing and hiring processes of Senior Teacher recruitment
Partnering work with HRM/ Recruitment Personel to manage Teacher Recruitments at interview & selection point & co- train with HRM & PD Team for Teacher’s onboarding on Academic Operation Services Management Process & SOP .
Interview suitably qualified and experienced candidates for new Teacher positions
Review and give feedback on ongoing Teacher recruitment processes
Assist in the advertising of new Teacher positions for recruitment
Support the Human Resources Manager(s) in ensuring Teachers fully understand and agree to the terms stated in the Employment Agreement and Employee Handbook
Propose potential candidates to Franchisees, and, if necessary, organise second interviews
Training and Professional Development
Quality Control on Operation Academic Services :Ensure ongoing Quality Control of Teachers and Teaching Assistants operation academic services to students & parents by conducting quarterly operation academic service hours observations, placement test observation, parent meeting observation, and as/if necessary ‘refresher’ training.
Operation Academic Training Management : Provide operation academic services training to all Senior Teachers, Teachers to ensure student care process is well implemented . Deliver pre- deployment and ongoing Academic Operation training to Center Manager, CSO, Teaching Assistants.
Teacher’’s Training Overall Management : Providing scheduled class observations in both HQ & FC centers to audit teacher’s teaching quality & discuss with PD team for the continued Teacher’s training development to best fit & address teacher’s skills improvement .
Actively lead, support and develop the Senior Teacher Team, through scheduled monthly meetings to discuss academic operation services performance, curriculum feedback, issues, and to provide training and guidance. Act within 24- 48 hours on parent’s complaints regarding to student’’s learning progress & addressed by Center Manager’’s report to Academic Operation Manager .
Operations Services Providing to Front office Staff :
Act as an advisor to the Operations team on matters concerning ‘Academics services in centres.
Work alongside Centre Operations and Customer Sales and Service Teams to ensure Teacher engagement with ICR’s service focused culture.
Develop strong working partnerships with all Vietnam Business Units to ensure effective cross business communication and synergy.
Participate front line staff team meetings and Customer Sales and Service Meetings to encourage meaningful and open communication between Teaching and Customer Service Teams in center
Franchise Management – Academic Support
Regularly communicate with FC Academic Manager to ensure ICR Teaching & Academic Operation SOP are in alignment with HQ Centers
Visit Franchise Centres on a monthly/ quarterly basis to build and maintain strategic relationships, ensure alignment of pedagogy and curricula, and to monitor Teacher and Teaching Assistants performance quality.
Curriculum Development
In collaboration with the Singapore Headquarters’ Academic (ACAD) Team, develop and deliver additional Teacher training and ongoing Professional Development sessions to facilitate the implementation of new or seasonal curricula and/or pilot programmes
In collaboration with the Singapore Headquarters’ Academic (ACAD) Team, support regional academic needs including Teacher training and/or observations in nonVietnam markets
Work with PD Team to Identify curriculum ‘gaps’ specific to the Vietnam market and collaborate with the Singapore Academic Team to develop new core and ad- hoc curricula/resources for both ESL and Literacy Tracks, summer course, etc ...
Academic Marketing & Sales Support
Supporting Center’s Sales & Marketing Activities
Work along side with Academic Products Sales Development Manager to provide sales supporting role for CL, FC , Corporate sales
Assisting in organizing and delivering ICR promotional events, roadshows, exhibitions and seminars for brand awareness.
Act as Brand Ambassador for ICR Sales & Marketing Event in center & outside Center
Copywriting for promotional materials, brochures and articles.
