Mô tả công việc
ACCOUNT: 80%
Client Services:
- Continuously strengthen the relationship between Rivico, clients, and business partners, as well as promote the agency&039;s culture and values.
- Provide strategic advice to clients based on a deep understanding of marketing, branding, and strong knowledge and experience of social platforms.
- Manage daily client relationships, build and maintain strong working relationships so that clients trust and value your opinions.
- Lead a team to deliver the highest level of client service.
- Manage client expectations and satisfaction to high standards in every campaign.
- Regularly communicate with clients – respond to requests, attend meetings, provide status reports, gather information & conduct research, manage timelines, and obtain approvals.
Project Management:
- Identify and resolve issues before they arise.
- Develop case studies to build the agency’s reputation and credentials.
- Use your communication skills to creatively and strategically push both clients and the internal team.
- Control the project’s profit and loss to ensure the required profitability for the agency.
- Work collaboratively with other internal teams, including Planning, Creative, Media, and other companies in Rivico Group (Umedia, Vibula, PerA Solution, DTV, etc.) to ensure the best results for clients.
- Complete projects according to specific schedules and within agreed budgets & KPIs.
- Manage accounts and execute campaigns from start to finish, as well as project performance.- Monitor campaign and project performance, timelines, human resources, and budgets, and regularly report to the Manager.
- Collaborate with the internal team to develop plans and lead presentations.
Team Development:
- Inspire all related teams and solve everyone’s difficulties; listen to team members&039; concerns and motivate them; recognize good performance and manage underperformance.
- Provide training and guidance to team members to enhance their skills and knowledge in client service, project management, and team management.
- Develop team members to meet the company’s business needs, such as assigning tasks, managing team workload and performance, and providing timely feedback to team members periodically.
BUSINESS: 20%
Current Clients:
- Build trust and maintain good relationships to promote business expansion with existing clients.
- Create opportunities to grow revenue in assigned accounts.
- Advise clients in the right direction based on the agency’s capabilities and client needs.
New Clients:
- Support the BD team in approaching new clients to drive sales.- Acquiring new clients and new services for the agency is a plus.
