Senior BPO Workforce Management

Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
Closely monitor daily BPO performance, take action internally & externally to achieve SLA Process daily/monthly booking to Vendors & resolve related BPO incidents.
Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end- to- end BPO fulfillment & quality.
Contribute & process Vendor evaluation with internal teams.

Good communication skills both verbal & written.
Passionate about people & delivery operations.
Be able to work cross- function and at multi levels.
Continuously driving for excellence.
Can- do attitude, act like a business owner.
Experience in vendor/3PL management is a plus.
Talk with numbers, facts & figures.
Data & SOP driven- Good at Excel.
Able to work under high pressure and tight deadlines.
Good at problem solving.
Excellent team- player.

Life insurance
Yearly performance bonus
14 days annual leave
Group Hospitalization and Surgical Insurance Coverage
Comfortable working environment with cool toys: foosball, billiards, napping rooms, massage room etc
Medical (dental inclusive) benefits of $1000 per year
Annual Health Screening
Free food, drinks & dinner

Cập nhật gần nhất lúc: 2024-12-12 00:55:02