The Role Responsibilities
Job Role
To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts.
Approaching customers to introduce new retail products.
Meeting the business sales growth plan by achieving personal target on all financial products- asset and liabilities.
Providing one- stop quality customer service in an efficient operation where risks are well controlled.
Enhance sale skill to persuade customers to apply document.
Strategy
Deploy the road map for the client onboarding journey.
Deliver high level of Customer service excellence.
Deliver the SLA to retain the committed standards of execution and delivery of ops work stream.
Business
Communication with customer and explain products feature and persuade customers.
Generation of new business via cross- selling activities and calls.
Learning on job to improve banking knowledge and soft skill.
Making effort to hit monthly / quarterly / yearly target assigned by Team Manager.
Processes
Providing good service quality / service standards / service scope.
Attend regular training / retraining in order to provide competent service excellence to existing and potential customer.
Customer retention efforts with personal involvement in complaint resolution / handling.
Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized and superior services and generate revenue.
People and Talent
Open mind and work in collaboration with related parties toward customer service excellent in compliance with internal policies and procedure.
Set for self- development and self- discipline.
Risk Management
Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.
Governance
Familiarise self with governance structures and mandatory bank processes.
Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group’s ability to remain within risk appetite is not materially threatened.
Regulatory and Business Conduct
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key Stakeholders
Tech Development Team
Team
Product Team
Other Responsibilities
Embed Here for good and Group’s brand and values in in Standard Chartered Bank (Vietnam) Limited / Employee Banking
Our Ideal Candidate
Strong tele contact handling skills and active listening.
College or University degree.
Customer orientation and ability to adapt / respond to different types of personas.
Excellent in Computer Skills such as excel, MS office.
Proven customer service experience (Plus).
Attention to detail.
Ability to multitask, prioritize and manage time effectively.
Role Specific Technical Competencies
Office computer skills
Telesales skills
About Standard Chartered
We&039;re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we&039;ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&039;re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can&039;t wait to see the talents you can bring us.
Our purpose, to
drive commerce and prosperity through our unique diversity
, together with our brand promise, to be
here for good
are achieved by how we each live our
valued behaviours
. When you work with us, you&039;ll see how we value difference and advocate inclusion. Together we:
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies- everyone feels respected and can realise their full potential.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Flexible working options based around home and office locations, with flexible working patterns
Time- off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Proactive wellbeing support through Unmind, a market- leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first- aiders and all sorts of self- help toolkits
Recruitment assessments-
Primary Location: Asia- Vietnam- Ho Chi Minh
Posting Date: 06/Feb/2024, 8:18:45 AM
Job: Retail Banking
Unposting Date: Ongoing
Visit our careers website www.sc.com/careers
Employee Status: Permanent
some of our roles use assessments to help us understand how suitable you are for the role you&039;ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Schedule: Full- time
