Senior Customer Relations Executive

Customer Relationship Management & Business Development (80%)

Client Consultancy: Provide expert guidance on course selection and education planning, serving as a trusted advisor to clients (training will be provided).
Business Development:- Identify and engage with corporate and organizational clients to explore partnership opportunities.- Acquire new clients through marketing campaigns, personal networking, and referrals.
Customer Portfolio Management: Manage a portfolio of 50+ customers, including alumni, existing, and prospective clients, to understand their needs and provide tailored solutions.
Client Engagement & Communication:- Maintain ongoing communication with customers across multiple channels (in- person, phone, email, online platforms).- Strengthen long- term relationships by ensuring exceptional customer experiences.

Sales & Revenue Growth:
- Achieve growth and hit sales targets
- Support the achievement of company sales targets by proactively driving customer engagement and closing deals.

Team Coordination & Leadership (10%)

Sales Performance & Reporting:- Track sales progress, revenue, and customer satisfaction metrics.- Provide reports and insights to management on market trends and customer feedback.
Process Improvement: Identify opportunities to optimize sales processes and enhance customer interactions.
Coaching & Training: Jointly mentoring junior team members in customer service, sales techniques, and relationship management.
Collaboration with Internal Teams: Work closely with Marketing, and Customer Experience teams to improve customer engagement strategies.

Marketing & Event Support (10%)

Support promotional campaigns and engagement activities targeting students, parents, and corporate clients.
Collect and analyze customer feedback to improve marketing strategies.

Able to develop positive rapport with students and parents.
Team leadership or mentoring experience is a plus.
Comfortable working with CRM systems and data- driven decision- making.
Strong communication and negotiation skills to engage with different stakeholders.
A strong plus for candidates with experience/knowledge of the US & UK education system.
Self- motivation, and a strong sense of responsibility.
Proven track record of client relationship management and sales achievement.
2+ years of experience in customer relations, sales, or business development (experience in education/training services is a plus).

Dynamic and professional working environment.
Training and professional skills development.
Team- building, training, and bonding activities according to company regulations.
Working hours: flexible shifts, no more than 40 hours/week, and one- day work from home
Competitive salary 12- 18 millions VND/month + bonus based on personal sale revenue.

Cập nhật gần nhất lúc: 2025-10-05 06:50:02