Senior Customer Relations Executive (Chuyên Viên Quan Hệ Khách Hàng) - Thu Nhập 12 - 18 Triệu +++

Customer Relationship Management & Business Development (80%)

Sales & Revenue Growth:- Achieve growth and hit sales targets- Support the achievement of company sales targets by proactively driving customer engagement and closing deals.
Client Engagement & Communication:- Maintain ongoing communication with customers across multiple channels (in- person, phone, email, online platforms).- Strengthen long- term relationships by ensuring exceptional customer experiences.
Business Development:- Identify and engage with corporate and organizational clients to explore partnership opportunities.- Acquire new clients through marketing campaigns, personal networking, and referrals.
Customer Portfolio Management: Manage a portfolio of 50+ customers, including alumni, existing, and prospective clients, to understand their needs and provide tailored solutions.
Client Consultancy: Provide expert guidance on course selection and education planning, serving as a trusted advisor to clients (training will be provided).

Team Coordination & Leadership (10%)

Coaching & Training: Jointly mentoring junior team members in customer service, sales techniques, and relationship management.
Process Improvement: Identify opportunities to optimize sales processes and enhance customer interactions.
Collaboration with Internal Teams: Work closely with Marketing, and Customer Experience teams to improve customer engagement strategies.
Sales Performance & Reporting:- Track sales progress, revenue, and customer satisfaction metrics.- Provide reports and insights to management on market trends and customer feedback.

Marketing & Event Support (10%)

Support promotional campaigns and engagement activities targeting students, parents, and corporate clients.
Collect and analyze customer feedback to improve marketing strategies.

Self- motivation, and a strong sense of responsibility.
2+ years of experience in customer relations, sales, or business development (experience in education/training services is a plus).
Able to develop positive rapport with students and parents.
Strong communication and negotiation skills to engage with different stakeholders.
A strong plus for candidates with experience/knowledge of the US & UK education system.
Team leadership or mentoring experience is a plus.
Proven track record of client relationship management and sales achievement.
Passion for ambitious targets: a “fire in the belly” to conquer stretching revenue milestones, consistently outperform KPIs, and inspire the team to celebrate bigger wins together.
Tech & AI fluency: demonstrated proficiency with modern AI- powered productivity tools (e.g., ChatGPT, generative AI search assistants, AI- based analytics) to accelerate prospecting, automate routine tasks, and craft personalized outreach at scale. Comfortable working with CRM systems and data- driven decision- making.

Training and professional skills development.
Dynamic and professional working environment.
Annual PVI health insurance, team- building, training, and bonding activities according to company regulations.
Working hours: flexible shifts, no more than 40 hours/week, and one- day work from home
Competitive salary 12- 18 millions VND/month + bonus based on personal sale revenue.

Cập nhật gần nhất lúc: 2025-07-15 22:50:02