Senior Customer Service

Prepare necessary reports to support customer service operations.
Monitor and coordinate with internal departments/partners to ensure customer complaints are resolved within the specified timeframe
Participate in the recruitment process of customer service staff.
Supervise and evaluate the customer service team to ensure service quality meets defined standards
Be on duty at the call center and handle inquiries and complaints through existing channels at least 2 days per week (details to be discussed during the interview).
Propose process/system improvements to enhance service quality.
Participate in testing systems and tools used for customer service operations.
Develop operational documents including service descriptions, related service processes/regulations, and promotional programs (when applicable) for customers; plan and conduct timely training sessions for the customer service team

Minimum of 2 years of experience managing a customer service team in electronic payment companies or banks.
Good command of English, with a focus on written communication.
Strong communication skills and the ability to resolve issues independently.

Work in a newly innovated office and open working space.
Devices provided (Laptop, monitor…)
Annual Health Check- up
Frequent team bonding and company activities/ events.
Health Insurance
Attractive income (base salary & performance bonus).
Airline ticket promotion

Địa điểm làm việc: Tòa nhà VietJet Plaza, số 60A Trường Sơn, Phường 2, Tân Bình
Thời gian làm việc: Thứ 2- Thứ 6 (từ 08:30 đến 17:30)

Cập nhật gần nhất lúc: 2025-09-12 09:55:03