Senior Customer Service (Chinese Language)

Location: QTSC1 Building, District 12, Ho Chi Minh City
Time working: 5 days/week, rotating shift.
- Main task description:

QA QC manage key insights, follow up team&039;s performance/KPIs
Training knowledge base, support agents real time at floor ensure smooth running of day- to- day operations and the continuous achievement of operational SLAs and targets through hands- on management of the team.
Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
Taking regular sessions briefing mentees on critical issues affecting process as and when directed.
Sharing quality audits coaching associates on appropriate measures to correct Quality Process hygiene.
Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
Responsible for team mentoring.
Contributing in offering recommendations for process product improvement to the Delivery Manager.
Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
Keep track of schedule adherence. Providing real time Floor Support to agents taking calls

Benefits:
- 13th monthly salary
- SHUI with fully salary
- 14 days anual leave

Desired Skills:

Management people skills
Open for all industry
Having customer services mindset
Work- in rotating shift
Chinese using in working (reading & writing only)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-08-22 06:30:02