Việc Làm
Senior Customer Service Manager

Senior Customer Service Manager

CXO SEARCH

Mức lương

negotiable

Địa điểm làm việc

Ho Chi Minh

Kinh nghiệm yêu cầu

5 years

Chi tiết tin tuyển dụng

Mô tả công việc

Accomplishes information systems and organization mission by completing related results as needed.

Improve customer service quality result by studying, evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Maximize customer operational performance by providing help desk resources and advice; resolving problems; disseminating advisories and warnings; detecting and diagnosing network problems.

Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Leading and supervising the team of customer service staff

Learning about products and services and keeping up to date with changes

Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; benchmarking best practices; analyzing information and applications.

Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans; implementing customer service standards; resolving problems; completing audits; identifying customer-service standards; identifying customer service trends; determining system improvements; implementing change.

Yêu cầu công việc

05 years working experience in Industrial environment.

Bachelors Degree

High level of written and spoken English

Leadership development

Good at Process Improvement, Developing Standards

Cập nhật gần nhất lúc: 2019-11-09 02:00:04

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