Senior Customer Service Officer

Collate and provide key customers with required reports when requested.
Effectively manage Aged Stock.
Investigate & process of credit claims.
Support the new product development enquiry process, including samples management, managing artwork transition, mock- ups and concepts.
Management of Debtors / Account Reconciliation.
Process customer orders for nominated key accounts accurately and in a timely manner
Provide level 1 customer service to new and existing accounts and develop significant relationships with key customers.
Coordinate New Item Setup of new products.
Coordinate internal and external delivery of goods to all customers, ensuring accurate and on time delivery.
Act as the first point of contact for customer distribution centre enquiries specifically regarding the customer’s orders, deliveries or back orders.
Proactively address customer concerns and requests, developing solutions that demonstrate the promise of delivering quality value and service.
Promote the organisation’s products and services to customers through all interactions and telephone contact.
Effectively utilise Salesforce as an execution aid and management tool across the group of customers
Accountable for the coordination of services to nominated key accounts and the support and back up for service delivery.
Support the preparation of customer presentations and customer reporting to internal and external stakeholders
Coordinate internally and externally the quality control process.

· Proficient English for verbal and written communication
· Passion for delivering results.
· Highly developed computer and data management skills
· Previous exposure to partnering with Industrial customers
· Capacity to quickly develop proficiency with Power BI.
· Ability to establish credible relationships with a variety of stakeholders.
· High levels of personal integrity.
· Previous experience in a similar role within FMCG, Distribution or Packaging

Laptop, Chế độ bảo hiểm, Du Lịch, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2023-12-09 09:10:26