Senior Customer Service Specialist

SCOPE AND RESPONSIBILITIES
• Assist and support in the migration of current order processing system to Order/ERP systems when needed
• Review shipping documents and ensure documents are in full compliance
• Handle and resolve customer complaints & follow up to ensure resolution in a timely manner
• Interface with customers and freight forwarders for shipment booking promptly and accurately
• Monitor orders closely, ensure on time delivery and provide full set of required documents to customers promptly
• Work closely with the Order Centre in the US, Europe, China and other locations to ensure orders and shipments are processed promptly and accurately
• Provide administrative support and other duties as assigned
• Support in samples purchase and management for both dispatch and receipt
• Follow company compliance and safety procedures and policies
• Assist sales for pricing and masterdata related quests
• Responsible for full spectrum of order processing from Order to Cash (OTC)
• Follow up with customers and distributors on overdue invoices
• Translate Vietnamese customer terms and conditions as well as requirements into English and vice versa
• Negotiate Letter of Credit terms with customer and prepare shipping documents according to LC for submission to bank
• Sales support role: assist sales in raising request via salesforce for customer regulatory and document requirements

Premium Healthcare Plan

Cập nhật gần nhất lúc: 2025-11-08 04:35:03