Senior Customer Support Officer, Lương 800-1500 USD, Hồ Chí Minh, Đi Làm Ngay

FOTI Markets is seeking a highly motivated and customer- focused individual to join our team as a
Senior Customer Support Officer
. In this role, you will be the first point of contact for our clients, providing exceptional service and resolving their inquiries efficiently.

Accurately document all client interactions and resolutions in the CRM system.
Respond promptly and professionally to client inquiries via email, live chat, and phone.
Collaborate with other departments, including sales and technical support, to ensure a seamless client journey.
Guide clients through the full process from opening account, KYC verification while troubleshoot and resolve issues. Escalating complex cases to manager when necessary.
Provide accurate and comprehensive information on products, services, and policies.
Identify opportunities to enhance the customer experience and share feedback for continuous improvement.

Proficiency in English/Chinese/Japanese/Thai/Indonesian… (both written and spoken).
Knowledge of financial markets and trading is a plus.
Team- oriented mindset, able to work effectively cross departments to ensure fast and accurate response.
Excellent communication and interpersonal skill with a passion for customer satisfaction.
Minimum 3 years of experience in customer service, preferably within fintech, financial services, insurance or trading.
Strong problem- solving and analytical abilities, experience using CRM system.

The opportunity to be part of a dynamic and innovative team in the financial industry.
A collaborative and supportive work environment.
Competitive salary and benefits package.
Opportunities for professional growth and career development.

Cập nhật gần nhất lúc: 2025-09-16 00:25:02