Job Purpose
The job holder is responsible for design and manage effectively sales consulting models / processes on single channel/ Omni to meet the maximum needs of customers and optimize banking performance according to selected CVP by following activities:
- Build a Omni sales strategy (selling model)
- Design /improve selling consulting models/processes for each customer segment / sub- segment aligning with banking business strategies and goals
- Manage and governance effectively and identify problems while implementing designed / improved models / processes
Key Accountabilities (1)
Build a Omni sales strategy (selling model):
- Well understand Omni sales channel and be able to apply in designing, setting up, implementation, and managing business models / processes.
Key Accountabilities (2)
Design / improve selling consulting models/processes for each customer segment / sub- segment aligning with banking business strategies and goals :
Design / improve selling consulting models/processes:
- Design / improve selling consulting models/processes for each customer segment / sub- segment aligning with banking business strategies and goals
- Design process of receiving and managing customer leave
- Design selling process for sales team in each segmentation according to approved selling and service model.
- Make proposals to relevant departments to synchronize the adjustment of sales model / process with supportive tools / policies, etc.. (such as business programs, GCM feature development, reporting system, KPIs policy setting, etc..) to ensure operation, and performance tracking.
- Design selling process in Omni channel/ single channel to get Business targets.
Governing effectively and identify problems while implementing designed / improved models / processes (before handover to BAU)
- Manage effectively input and output indicators of selling consulting models / processes
- Coordinate with stakeholders for effective communication, implement directions, support to respond to questions related to model / process designs.
- Collaborate with stakeholders (Sales Efficiency Management and Business Productivity, Regional Business Development, etc..) identify problems arising from data (reported data; observation, customer interviewing, sales force, etc..) for in time and effective solutions
Coordinate with DO in developing digital channels for individual customers, offer requests and relevant information for the DO to develop and implement digital channel effectively.
- Coordinate with the DO to increase awareness of customers, channels, units, and consulting forces on the developed features in digital channel
- Set development requirements for the DO to ensure a seamless customer experience at all bank interaction points.
Key Accountabilities (3)
Resource management and development
- Maintain working rhythm through applying Agile work culture, Coporate culture:
- Ensure consistent understanding and application of organizational cultural values, behavioral standards
Perform other tasks assigned by the Director, Business Design, Senior Director Business Development
