Senior Front-End Application Analyst - Attractive Package

* Purpose : Senior Frontend Application Analyst is responsible to take care the ePOS, PreTUPs, RLMS, CRM and other services. Report to the Frontend Application Manager.
* Authority :
- Level: Senior Staff
- Direct Manager: Frontend Application Manager
* Key Relationships :
Frontend Application Manager
Vendor
Dept Head
Other dept.
* Key Responsibilities :
- Operation & Maintenance and troubleshooting ePOS, PreTUPs (The TOPUP system by airtime), RLMS (Retailer Loyal Management system) , CRM (Customer Relationship Management) and other services.
- Responsible for internal and external system interfaces definition
- Responsible for system performance, redundancy, failovers, data availability, and recovery.
- Responsible for Tier 2 of ePOS, PreTUPs, RLMS, CRM and other services.
- Responsible for requirement tracking
- Writing and maintaining technical documentation for the entire platform.
- Other duties assigned by Supervisor
* Objectives :
- Guarantee all application, system follow KPIs
- Guarantee vendors follow SOW and SLA
- Project management
- Satisfy official requirements from other team.
- Guarantee and prepare capacity for all application, system.