Senior Fulfillment Specialist ($800-$1200)

CROSSIAN
Mức lương
800 - 1200 usd
Địa điểm làm việc
Hà Nội
Kinh nghiệm yêu cầu
3 năm
Chi tiết tin tuyển dụng

Mô tả công việc

ABOUT THE ROLE
We are now seeking a Senior Fulfillment Specialist to ensure the best supply chain service to in- house sales, including monitoring purchase orders from customers, ensuring orders are fulfilled accurately and efficiently through effective management of the order fulfillment process, from order receipt through delivery to the customer. You will oversee the coordination of inventory, warehouse operations, shipping, and logistics to optimize efficiency and enhance customer satisfaction. You will work closely with suppliers/manufacturers to monitor stock levels, coordinate with partners and other teams in order to make replenishment planning and minimize out- of stock issues.
Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a collective CAGR of over 700% in just under 4 years. Our mission now is to build DTC brands and increase customer LTV by providing best- valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.
The ideal candidate will have a strong background in e- commerce fulfillment operations, exceptional leadership skills, and a passion for driving continuous improvement.
WHAT YOU WILL DO
The Senior Fulfillment Specialist is responsible for monitoring operational excellence related to inventory management, and suppliers/manufacturers performances. Primary duties include:
Production planning and Inventory management:
- Actively communicate with suppliers/factories to monitor inventory levels with suppliers/manufacturers and coordinate replenishment schedules to avoid item stockouts that could delay orders.
- Coordinate with cross- functional teams (sales team, sourcing team) to make a timely inventory plan to minimize order processing time with optimal inventory costs
Operations performance management:
- Monitor key performance indicators such as order accuracy, on- time delivery, processing time, identifying areas for improvement and implementing solutions to enhance performance.
- Analyze product quality and shipping issues to point out the problems timely to improve customer experiences.
- Effectively manage the order fulfillment process and analyze fulfillment metrics such as processing time, lead time, shipping time, defects, and return rate and recommend performance improvements to suppliers.
- Drive operation root causes analysis and deliver action plan in case exceptions happen.

Yêu cầu công việc

WHAT WE ARE LOOKING FOR
- Strong problem- solving skills, excellent data analysis skills, attention to detail, and the ability to work independently and as part of a team.
- 3- 5 years experience in e- commerce fulfillmemt operations, with demonstrated success in leadership role.
- Proficiency in warehouse management systems (WMS), order management systems (OMS), and other relevant software applications.
- Strong analytical skills and the ability to interpret data, identify trends, and make data- driven decisions to improve operational performance
- Effective written and verbal communication skills in English. Chinese is a plus.
- Detail- oriented with a focus on accuracy and efficiency, capable of managing multiple priorities in a fast- paced environment.
- Strong understanding of operation management and inventory management principles, demand forecasting, and supplier performance management.
- Bachelor&039;s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Excellent communication and collaboration skills.
- Strong proficiency in Microsoft Excel, order management systems, ERP.

Quyền lợi

WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

Full salary during probation
Quarterly bonus & Year- end bonus as part of our profit sharing program
Other benefits in accordance to Company&039;s Policy and Vietnam Labor Laws
A Pantry & a Crossian Cafe stocked with goodies, ready to serve
Guaranteed 13th month salary
Competitive salary ($800- $1200)
Lots of other company benefits including 5- star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
General company T&D Program + dedicated T&D budget for managers
Global health insurance package for yourself and annual health check- up
12 days work- from- home & 12 days of paid annual leave
Additional seniority paid annual leave

Cập nhật gần nhất lúc: 2024-05-08 20:50:02

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Quy mô: 50 - 100
Trụ sở: Tầng 5, Pax Sky, 63-65 Ngô Thì Nhậm, Hai Bà Trưng, Hà Nội

Thông tin chung

Ngành nghề
Marketing - PR
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
3 năm
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
02/06/2024
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