Job Purpose- The job holder responsible for user support: Directly support users in daily activities, ensuring users&039; problems are handled as quickly as possible, meeting their business needs.
- The job holder responsible for application development: Directly consulting and analyzing development requirements from business units, ensuring complete and effective conversion of business unit requirements into application requirements.
Key Accountabilities (1)Responsibility in developing applications
- Participate in direct training on products and technology features for IT support department and professional staff if necessary.
- Receive requests to develop and improve products, processes, and features from business units. Analyze and advise business units the most effective plan to fulfill requirements.
- Participate in coordination with the professional unit to check the development results, to ensure that the application meets the requirements agreed with the business unit.
- Prepare and issue user manuals for technology products.
- Talk to the development department to design a solution for these requirements. Develop detailed requirements specification in a language suitable for programmers (developer); Ensure development requirements are clear and technologically feasible.
Key Accountabilities (2)Responsibilities in user support:
- L2, L3 level support with assigned requirements.
Key Accountabilities (3)Other responsibilities
- Participate in technology projects as assigned.
- Perform other tasks as required by management.
- Participating in the development of business processes and guidelines of the Unit.
- Participate in technology risk handling as assigned.
LI-BH1
Success Profile - Qualification and ExperiencesQualifications
- Business analysis certificate preferred.
- Graduated from University or above.
Work Experience
- Minimum 5 years in related field
Foreign language
- English/ according to TCB&039;s regulations in each period
