Senior IT System Operation Specialist

KEY RESPONSIBILITIES

Daily Operations Support:
Monitor and maintain company systems and applications to ensure stable operation.
Troubleshoot and resolve technical issues that arise during operations.
Ensure operational processes comply with company policies and regulations.
Incident and Request Management:
Receive, categorize, and handle support requests from internal users.
Collaborate with relevant departments to quickly address issues.
Manage and track the incident resolution process from detection to resolution.
Process Improvement:
Propose and implement process improvements to enhance efficiency and minimize risks.
Participate in the company’s continuous improvement projects.
Reporting and Documentation:
Update and maintain user guides and operational documentation.
Prepare periodic reports on the status of systems and applications.
User Training and Support:
Assist users in resolving system and application- related issues.
Guide and train internal users on how to use company systems and applications.

Strong management, presentation and negotiation skills;
4 years of experience in application developer, DevOps, Java Developer, IT administrator preferably in banking or financial businesses;
Strong understand object oriented programming (OOP);
Graduated from University/College, preferably in IT or technical areas...
Strong analysis & problem resolving skills;
Strong troubleshooting issue skill in complex IT environment;
Strong understand programming languages & frameworks which are belong to technologies: Java, Web API, .Net Entity Framework is a plus;
Experienced in AWS cloud is a plus;

Company&039;s Benefits

Financial support:
Performance rewards and awards
Lunch allowance
Wedding support
Probation with full salary
13th month salary + KPIs bonus
Family funeral support
Healthcare Insurance

Cập nhật gần nhất lúc: 2024-09-01 19:35:02