Senior Key Account Management Specialist

Yes4All is one of the leading brands for home sporting goods & furniture in the e- commerce market. Founded in 2010, we have strived to be in the top 1% retailers on Amazon US. Based in California with an operation office in HCMC, we have more than 350 young and talented members with expert knowledge and experience in the e- commerce industry.
We are on an ambitious journey to dominate not only Amazon‘s sporting goods market but also to enter new e- commerce markets from many regions like Canada, Europe, Japan. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E- commerce, Yes4All started to provide end- to- end ecommerce- enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.
JOB DESCRIPTIONS
New Client acquisition:

To build and execute the plan to approach and acquire new clients based on company strategy and Client evaluation process.
To deal with Client about: T&C, Quotation, Services.
To collaborate with various internal departments for contract process with Clients.
To communicate with client to ensure that services values are well explained and all client’s needs are understood and addressed.

Operations & performance Management:

To establish and maintain strong relationship with Clients.
To resolve complaints and keeping track of all processes that pertain to the client’s desires. Preventing additional issues by improving processes.
To build, standardize and continuously improve SOP, being always demanding with internal stakeholders to facilitate client need fulfillment.
To maintain updated knowledge of company products and services.
To generate progress reports to give to clients and higher- ups within the organization.
To manage projects within client relationships, follow up all the operational activities of the project to ensure carrying out client goals while meeting company goals.

Demonstrate a general understanding in all aspects of supplier- client relationship management including market research, supply chain operations, digital marketing and sales.
Preferably from Manufacturer company, good understanding about Operations Management with process- based mindset.
Good communication in both English and Vietnamese.
Being agile, always willing to adapt with continuous change.
Good attention to detail and organizational skills.
Equip good skill of negotiation, communication, presentation, problem solving.
Bachelor&039;s degree in business or economics relating fields. Minimum 4 years of experience.

WHY WILL YOU JOIN US?
FOR YOU TO JOIN

Activities: company trips, team- building, and other customized monthly bonding events.
Working Environment: dynamic, friendly environments with working time flexibility (Mon- Fri) and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
Financial Well- being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
Healthcare: annual health check, insurance according to Labor Law and extra Bao Viet Insurance package.
Salary review: annually or on excellent performance.
Annual leaves: 16 days off and 01 Birthday Leave per year.

FOR YOU TO GROW

Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e- commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E- commerce and Supply Chain industry.

FOR YOU TO STAY

Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

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Cập nhật gần nhất lúc: 2024-04-03 11:07:50