Senior Learning and Development Specialist (Hanoi Office)

Planning & execution Starbucks Learning Program
· Lead projects for updating core training content sourced from Starbucks Asia- Pacific, ensuring adherence to quality standards and localization requirements.
· Administer the training program calendar, overseeing the scheduling of training classes, workshops, and trainer certifications.
· Assign and collaborate with internal trainers for each training topic, aligning with the Operations team on training schedules.
· Observe the implementation of training programs to ensure consistency and accuracy in content delivery.
· Update the L&D tracking program and conduct assessments at the conclusion of training programs to evaluate effectiveness.
· Coordinate the delivery of training programs, including facilitation and support for field management during execution.
Develop Coached and Facilitators
· Implementing & develop L&D process in classroom training and in- stores coach certification
· Conduct Train The Trainer (CFs, ACFs, MTs) workshop and providing follow up coaching/feedback for Internal Trainers. Revise & upgrade content to match with the learning needs
Driving Improvement
· Collaborate with subject matter experts to gather input for course content and ensure relevance.
· Manage and analyze L&D data, compiling reports to evaluate the effectiveness of training initiatives and determine Return on Investment (ROI).
· Ensure integration and alignment of new programs with existing or anticipated training initiatives.
· Create lesson plans that effectively communicate training material and align with program objectives.
· Design, develop new programs and manage, including E- learning modules (Articulate Rise) in Learning Management System (LMS) and offline training materials.

· Strong executive presence with ability to develop relationships, build rapport, and effectively interface with all levels within the firm
· Strong project management skills; able to multitask and prioritize work in a fast- paced environment
· Strong English reading, written and verbal communication and interpersonal skills
· Minimum of 4- 5 years of Learning and Development
· Knowledge of and experience with Learning Management, Instructional Design learning content, Facilitator Skills, online course creation tools, and webinar/virtual classroom platforms
· Highly proficient with Microsoft Office Suite (PowerPoint, Word, Excel), E- learning Design (Articulate 360) & Data Management
· Experience developing and implementing learning programs for local and global
. Willing to travel

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-27 11:09:07