Senior Manager, Transport Operations (HCMC)

• You will be leading the improvement of 3PL operations improvements by tracking and improving all 3PL operations KPIs (3PL lead Time, 3PL losts & damaged, 3PL SLA breach, etc)
• You will be also responsible for working with other member of the Transport department (3PL KAM, network, contracts, etc.) in order to drive overall 3PL growth, customer and seller experience, as well as costs reduction initiatives.
• You will also lead operations root cause analysis with your team and incorporate the findings into key actions for either 3PLs or for our department
• Reporting to head of Transport, your main role will be to support driving 3PL end to end operations performance.
• You will drive ongoing deep dives on 3PL operations end to end performance (including campaigns) and come up with recommendations on how to optimize current set up.
Scope of work
3PL e2e Seller experience (PSAT)
3PL e2e Customer experience (NPS)
3PL e2e SLA Operations
3PL e2e claims costs
KPIs
• 3PL Capacity Nov / Dec (peak capacity)​
• 3PL RTS>delivered LT/SLA performance
• PL customer experience (NPS Delivery)
• 3PL overall lost & damaged (claims)
• 3PL seller experience (PSAT Logistics)
• People retention & development

Requires strong transversal analytical skills to be able to efficiently navigate
Requires strong communication & organization skills
Requires strong leadership & managerial skills
end to end operations/system topics and there impacts on costs / customer
service / seller experience
Requires capacity to structure and drive operations audits
Requires very strong operation&039;s go-and-see mindset (gemba, kaizen) to be
able to find gaps in our current operations processes to drive operations
ptimization.
Requires strong project management skills and drive improvement initiatives
execution to be able to manage a transport operations roadmap.

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Cập nhật gần nhất lúc: 2021-02-16 02:10:02