C
mmunication with customer to/in order to sign contract/consult our services or products
Keep customer updated on all new developments by sending packs from Development Team and submitting new fabrics and trims sourced.
Help to solve any problems and communicate resolution to the customer
Team is communicating in the appropriate manner with customer at all times using appropriate forms of communication such as email and skype.
Manage all Merchandising activities – customer related to/in order to ensure to match customer’s requirement
Track the critical path and ensure customer is sending SMS, PP comments in required time frame
Follow up ensuring customer is given alternatives when their preference is not possible
Negotiate with Customer on pricing and ensure FOB’s are quoted in required timeframe
Communicate any delays and issues to the customer for production and sampling orders
Track the annual forecast of orders for sampling and production and ensure Customer is placing orders on the required dates
Follow up ensuring all submissions (garment, fabric, trims, treatment etc. ) meet the customers’ expectations in quality before sent out
Manage all Merchandising activities – factory related to/in order to Merchandising Dept operate well
Raise purchase orders for treatment and CMP and track this to ensure the input and output are relevant for the critical path
Work with other departments to give advice and input to ensure production is planned in the most efficient manner
Communicate any changes to forecast orders to Merchandising Manager and Factory
Support other departments to help find solutions when problems occur
Raise purchase orders for all raw materials and track the delivery of each to ensure the input to factory is correct for the critical path and exit date
Follow up all sampling and production meets the quality expectations of customer
Check Merchandisers costing sheets before submitting to Merchandising Manager for approval
Process orders from customer and communicate to factory using the required documents; Order Spreadsheet, Proforma invoice etc.
Negotiate with suppliers on pricing and ensure raw material pricing is suitable for FOB target price
Training
Support staff where needed
Organize team is most efficient way
Other tasks as assigned from Merchandising Manager
