Company Overview
Scan It brings OCR and EKYC technology to the forefront of branding and marketing, enabling clients to promote and grow their customer base, manage their loyalty platforms, and drive sales. Scan It makes consumer shopping rewarding and fun, whilst growing customer loyalty.
Dayone is the parent company of Got It (2015) and Scan It (2020) and Dayone has joined hands with SEA’s Loyalty leader to launch a new Loyalty platform Buzz It (2024).
Established in 2015, Got It is the original, largest, and most trusted digital voucher, loyalty, and gifting solutions platform in Vietnam. Got It distributes well over one million vouchers monthly on behalf of its thousands of clients. Digitalizing gift solutions to meet diverse needs: attractive campaigns, partner gifts, agent compensation, client acquisition, promotional gifts, employee care,…
Buzz It is a comprehensive loyalty platform with customization capabilities to meet diverse needs of businesses. Buzz It brings an end- to- end solutions from developing the front end, building specific loyalty programs, to integrating systems and delivering Got It gifts and Scan It campaigns.
If you have what it takes, we would love to hear from you. Please apply!
Our environment is safe and comfortable, we offer equality, we listen, and we are friendly, but we work hard too.
What you need to do
Carrying out merchant satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Communicate to merchants via newsletters and phone conversations.
Provide ideas and execute the marketing campaign between Got It and the merchant.
Liaising with internal departments to ensure merchant and client needs are fulfilled effectively.
Conduct business reviews to ensure clients are satisfied with their sales and services.
Building and maintaining relationships with merchants and key personnel within.
Passing leads to the merchant team and following up on progress.
Ensuring account managers are aware of changes within merchants.
Work closely with internal teams (Sales, Accounting, CS, PD team).
Conduct promotion reviews to ensure clients are satisfied with the campaigns.
Attend meetings with clients to build relationships with existing accounts.
Approach and secure new merchants to join Got It.
Escalate and resolve areas of concern as raised by merchants and clients.
What you should have
Previous experience working as a client relationship manager or a track record of managing client relationships.
Hardworking with a strong work ethic.
Strong written and verbal communication skills.
Strong interpersonal skills and an ability to build rapport with customers.
Previous digital partnership/ merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work.
Why you&039;ll love working here
12 Annual Leave (AL) per year + extra 1 AL per extra working year.
Other rewards: 5- star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3- year, 5- year, 8- year, etc.)
Annual salary review.
Bao Viet Healthcare insurance.
Working time from Monday to Friday (09:00 am- 18:00 pm).
Annual bonus: depending on business & individual performance.
Internal Activities: General Meeting, Company Trip, International Women&039;s Day, Vietnamese Women&039;s Day Mid- Autumn Festival, Family Day, Christmas, Year- end Party, etc.
100% statutory insurance contribution as per the labor law.
100% gross salary in probation.
Good chance to study and develop career path stably with internal promotion and rotation.
