Mô tả công việc
Job Purpose
The Senior Officer, IT Operations is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank&039;s IT infrastructure service provision.
Key Accountabilities (1)
Main work:
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Collaborate with Business Owner and Service Owner to forecast and plan for annual budget and be the good custodian of the resources and budget
- Provide support for preparation of change requests on Production environment, including On Prem and Cloud.
- Report periodically to the Operation Director.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Provide expert L2 support of all Applications/systems and networks to other teams and customers to quickly resolve customers or systems issues within the defined SLAs, and continuously try to reduce the number of support request.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank&039;s IT infrastructure service provision.
- Provide L2/3 supports of all databases: Perform database tuning/hygiene to optimize performance and cost based on metrics and facts. Proactively fix long running queries.
- Deeply understand how the application platform operates to carry out meaningful and impactful maintenance activities
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Deep understanding of IT infrastructure/application/service monitoring metrics and prioritized alerts
- Execute operation activities following guildlines, procedure, process, and framework.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Perform operational tasks: Monitor, troubleshoot problems & Ensure Application/system platforms, Database and Networks are well run, well maintained, optimized for costs & performance, and having established process/procedure to start/restart/recover the services quickly.
- Coordinate with other sub- functions in the IT Infrastructure Service to run the operation of the systems/Applications/Networks, as a basis for the efficient and stable operation of services.
Key Accountabilities (2)
Risk management and compliance:- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank&039;s regulations and policies.
Key Accountabilities (3)
Maintain a stable operation system:
- Perform OAT
- Take over the systems from the Bank&039;s strategic projects to put into operation as defined framework.
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Oversee the maintenance tasks for IT systems (archive, back- up, restore, etc.).
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Daily check on operation outcome and resolve any abnormalities.
- Run end- of- day of operation system (T24, Card, Kondor, DWH, etc. if any).
- Execute DRP following the defined plan.
