The Job
Competitive salary and learning culture.
Excellent environment and team to help you grow.
Premium health care for you and your family.
Join our forward- thinking and innovative ITSM team. We are seeking a dedicated ITSM Development and Incident Support Senior Officer to enhance our service management processes and provide exceptional incident support to multi countries in the digital banking industry.
Top 3 Reasons To Join Us
Responsibilities:
Assist ITSM Lead to design, develop, configure, and maintain ITSM tools and modules, including incident, problem, service and change management including integration with other tooling systems.
Create and maintain documentation for ITSM processes, procedures, and configurations.
Provide training and guidance to users on ITSM tools and best practices.
Join the incident management team to analyze incident trends, identify underlying issues, and recommend improvements to prevent future occurrences across product portfolio teams.
Participate in the continuous improvement of ITSM strategies and methodologies.
Serve as the initial point of contact for incident response and resolution, ensuring high- quality support and minimal disruption while adhering to our Service Level Agreement (SLA) commitments to our clients.
Your Skills and Experience
ITIL certification is preferred.
Bachelor&039;s degree in computer science, Information Technology, or related field.
Strong communication and collaboration skills.
Proficiency in using integration and automation tools
Strong understanding of ITIL service management framework.
Experience with ITSM tools such as ServiceNow, JSM (Atlassian is an advantage), or similar platforms.
Minimum of 2 years of experience in ITSM development and incident management.
Excellent problem- solving skills and the ability to work under pressure.
Why You&039;ll Love Working Here
Full benefits and salary rank during probation
Values- driven, international working environment, and agile culture
Meal and parking allowance are covered by the company
Performance bonus up to 2 months
Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
Internal Hackathons and company&039;s events (team building, coffee run, blue card...)
13th month salary pro- rata
15- day annual leave+ 3- day sick leave + 1 birthday leave + 1 Christmas leave
Work- life balance 40- hr per week from Mon to Fri
Overseas travel opportunities for training and working related
SMART goals and clear career opportunities (technical seminar, conference, and career talk)- we focus on your development
