Senior Operation Manager

Attend Weekly Meetings with Clients to share insights and highlights of operations.
Conduct regular one- on- ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Responsible for monitoring moderation agents in terms of quality and quantity to meet operational requirements from Clients.
Attend to ad- hoc tasks as assigned by the General Manager or Client.
Supervise a dynamic team to support transcosmos’ Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Manage team comprises Operation Manager, QA Manager, Training Manager, Team Leaders and agents in all aspects of a content moderation context.
Plan and execute strategic Operations through forecasting, rostering, monitoring, briefing, coaching, and others.
Take decisions about problems that occurred in the entire program that supports service Content Moderation transcosmos’ Client and its analysis.

Moderate ability to identify and analyze data for trends and forecasts.
Good at English (4 skills).
Demonstrate problem- solving skills and strategic and analytical capabilities.
Ability to effectively manage cross- functional projects.
Project management experience, able to work independently on multiple concurrent initiatives.
Excellent oral, written, and interpersonal communication skills.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Strong determination of KPI achievement.
Ability to multitask and highly adapt to a constantly changing environment.
At least 1 year experience in the same position or 2- 3 years in a Manager position above.
Experience in managing performance targets desired.
Proven ability to do staffing and scheduling.
Intermediate to advanced reporting skills.

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 17:40:28