Senior Operations Director

RESPONSIBILITIES:

Develop action plans with line managers to achieve performance benchmarks. Monitor and take proactive steps to adjust action plans to ensure the highest chance of success.
Anticipate risks related to daily operations and take proactive actions to mitigate or eliminate the risks.
Develop annual workplan and quarterly Objectives and Key Results for Supply Chain, Logistics & 3PL and Customer Service.
Develop action plans with line managers to optimize P&L and budget. Monitor billing and analyze trends to reduce operational cost.
Provide leadership and management for 2 departments- Supply Chain & Logistics Department and Customer Service Department
Set up monthly performance benchmarks for Supply Chain, Logistics & 3PL, and Customer Service.
Develop and maintain Standard Operating Procedures (SOP). Ensure that teams are trained and able to comply with SOP.
Set up P&L and budget for Supply Chain & Logistics Department and Customer Service Department.

REQUIREMENTS:

Excellent internal & external stakeholder management and communication skills.
At least 10 years&039; experience, with at least 4 years&039; experience in managing complex and dynamic operations in an Omni- channel distribution / eCommerce environment.
Proven track record to analyze and build optimization strategy for operational excellence:
Able to work with the team to propose solutions, and make recommendations to improve operational KPI
Able to perform activities- based costing, analyze cost related to each operational activities throughout value chain, and identify opportunities for cost optimization.
Able to create process map of operational activities, identify non- value- adding or inefficient activities, and seek opportunities to re- engineer processes.
Strong bias for actions to achieve positive outcomes for business.
Fluent in spoken and written Vietnamese and English.
Analytical and able to utilize data and Business Intelligence to make informed decisions.
Strong focus on standardizing and simplifying processes, setting up operational principles, improve objectives and KPI, and train team members.

Cập nhật gần nhất lúc: 2024-04-03 10:58:12