Risk Management team
at ZaloPay gather highly motivated team players who dedicate in risk assessment, analyzing fraud & abuse patterns and then creating and adapting advanced prevention mechanisms while focusing on the use rand customer experience.
As a Senior Risk Strategist you will have opportunities to:
Be involved in Fintech business with ZaloPay- expected to be one of the leading e- payment products in Vietnam;
Wide up your knowledge in Risk management area of Fintech/ E- commerce industry;
Work with our experts and get knowledge or deep insights (e.g., market, trends, user behaviors, etc.) from other components of Fintech area (e.g., business intelligence, data analysis, tech, product, etc.);
Be in charge of Risk management policy & operation for KYC Fraud & Credit Risk;
What you will do:
Take actions to stop fraud during product launch, operations;
Monitor statistics related to authentication, authorization; analyze fraud transactions, fraud eKYC profiles detected by post- mortem & monitoring systems;
Work closely with Business & Product teams, Data Analysts & Data Scientists on
Analyze potential risks of features/products;
Participate in developing new ZaloPay’s features/products at risk management perspective.
Analyzing to understand the difference between normal users and fraudsters/abusers; proposing rules & model updates to increase coverage rate, reduce loss rate and false- positive rate (low impact to normal users) of Risk Engine.
Be responsible for the quality, impact, and cost of our eKYC product. Understand, own and maintain risk management process for controlling eKYC fraud;
Evaluate risk of suspended requests and decide whether they are accepted;
Monitor and detect risks in eKYC flow, financial products, or system operations and customer transactions related to fraudsters;
Continuously refining the product mechanics, user segmentation, limit assignment and Risk requirements to control, reduce loss & cost without impeding user experience for the good users;
Define & monitor statistics of multiple fraud attack methodologies, e.g., abnormal behaviors, images/data spoofing/hijacking attack, cash- out;
Deep- dive into suspicious fraud cases to identify malicious behavior, vulnerabilities;
Propose solutions to help features/product to be released with compliance.
Evaluate and make decisions to choose the best eKYC vendors; define strategies, risk monitoring, detection & mitigation plan to optimize UX, PnL, risk controls and enable succeeding products/businesses with different risk appetites;
