Senior Social Media Researcher (Social Listening)

Analysis and Insight Development (35%)

Oversee reporting flow from data to deck.
Help structure clear, meaningful findings to support brand narratives tailored to client objectives.
Analyze social media data to uncover patterns in sentiment, content trends, and audience behavior.
Guide junior team members in formatting, charting, and basic analysis.
Ensure data accuracy, logical flow, and consistency in reporting deliverables.

Client service & engagement (30%)

Maintain positive client relationships through timely communication and proactive support.
Present report highlights and insights in client meetings with clarity and professionalism.
Address client questions, contextualize findings, and work closely with internal teams to ensure client satisfaction.

Actionable Recommendations (20%)

Develop actionable recommendations based on research insights to support brand direction, communication, and campaign planning.
Benchmark competitors and highlight market opportunities or risk areas for clients.

Project management (15%)

Lead day- to- day report delivery, ensuring timelines, formats, and expectations are met.
Work cross- functionally with Data, P&R and Client Partnership teams to ensure smooth project operations.
Document and report any issues or delays, and take corrective actions when needed.

Education/ Knowledge

Bachelor’s degree in Marketing, Communications, Data Analytics, Social Media, or a related field.

Skill

Organizational Planning Skills
Client Relations
Presentation Skills
Analytical Skill
Communication Skills

Experience

Have an experience in social listening is an advantage
Previous market research exposure is an advantage
At least 2 year experience in marketing field or related position
Any other experience to prove that you can do the job well

Personality:
A team player who can also own your tasks independently, including:

Proactive: A self- starter who takes initiative, anticipates needs, and seeks solutions before problems arise.
Adaptability: Comfortable in a fast- paced, constantly changing environment, able to adjust to new platforms, tools, and trends.
Strong Communicator: Ability to present data clearly and effectively, both written and verbal, and engage with clients or stakeholders confidently.
Creative Problem- Solver: Approaches challenges with creative thinking and is always looking for innovative ways to optimize strategies and processes.

Professional and Friendly Working Environment, chance to attend employee’s training and development programs
Performance appraisals every year
Standard health check
Occasion- based offerings: Birthday, wedding, maternity, …
Free in- house entertainment facilities: football, book tree, coffee and snack
Premium healthcare insurance
Competitive salary, 13th month salary
Parking support
Company trip, Year end party, Team building
Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
Equipment for work (PC / laptop)
12 days of annual leave & 5 days of sick leave

Cập nhật gần nhất lúc: 2025-09-29 05:25:02