Deliver individual target:

Achieve assigned targets in terms of calls, bookings, shows and contracts by complying to the TMK script provided by the TMK management

Record the customer’s personal information accurately, including marketing information in a computer system (Hubspot).

Consistently follow up with prospect by warm calling to continuously exceed KPIs

Provide guidance for prospect when come WSE center

Enquire and capture prospects referrals as per TMK function guidelines

Identify sales opportunities efficiently and effectively present key features and benefits of WSE products to prospects by complying to the TMK script

Ensure calls are carried out on time and without becoming distracted

Display excellent communication and rapport- building skills conveying a courteous and professional impression and a conversational quality to their presentations

Compliance with Company Policies:

Ensure strictly adhere to call center&039;s discipline and guidelines

Ensure company policies, working procedures, and the use of systems & telephone are always adhered to

Attend training and coaching sessions that are organized for the role.

Persistent and results- oriented
Good pace, pitch and tone and the ability to be natural and conversational (not come across as scripted or stilted)
Excellent communication and rapport building skills conveying a courteous and professional impression and a conversational quality to their presentations
Ability to show empathy to assist prospects in an efficient and friendly manner
Strong belief that you can achieve result whatever who you are calling
Structured in the handling of information collection while engaging with prospects
Ability to pose insightful and engaging questions to understand the customer’s requirements and excellent listening skills once the prospect answers questions
Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Patient and able to handle customer rejection

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Cập nhật gần nhất lúc: 2024-08-23 11:15:03