Mô tả công việc
Address guests&039; service needs in a professional, positive, and timely manner.
Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by Management.
Be knowledgeable in food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
Engage guests in meaningful conversation regarding their stay, property services, and area attractions/offerings. Collect guest preferences and record it under the appropriate system for effective sharing with all colleagues
Provide the highest level of guest comfort and ensures the delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
Answering phone calls, taking reservations and perform other administrative duties as assigned.
Adhere to all departmental safety and security policies and procedures to ensure a clean, safe, and secure environment.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Report all equipment problems and maintenance issues to Captains / Manager.
Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and provide personalized service through noting down guest preferences.
Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them when known.
Effectively communicate and coordinate food delivery with Runner to deliver highest level of dining comfort and experience.
Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
Assist other colleagues to ensure proper coverage and prompt guest service.
Communicate and Coordinate with the Chefs regarding length of wait food, orders and special requests.
