Service Ambassador, F&B Outlet

Address guests’ requests and handle complaints promptly.
Prepare for shift by completing handover with previous shift.
Identify and anticipate customers’ needs and expectations.
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards.
Conduct work as a team with other staff to exceed guest expectations.
Greet guests to the restaurant in a warm, welcoming and courteous manner.
Perform other related duties as assigned.
Know and understand all the resort’s facilities and services.
Introduce available beverages and make recommendations.
Act as coach to other employees passing on skills, knowledge and techniques for performing tasks and work behaviors.
Take responsibility for determining development needs and manage own performance improvement, professional development and motivation.
Participate in training and other activities to facilitate high team performance.
Act as a revenue- driven factor and initiatives generator for all F&B services & products provided by the Company.
Coordinate coverage of sections to ensure smooth service.
Has comprehensive knowledge of all relevant pricing for menus and listed product items

Minimum of 1- year customer service or F&B experience in a sizable and international hotel/casino.
Only prefer females, must be at least 1.65m.
Hospitality- specific qualification is an advantage.
Good skill in Mandarin/Cantonese.
Good Food & Beverage product knowledge; cash handling is an advantage.
Relevant training in food & beverage is preferred.
Knowledge of POS Software.

Big scale project in central Vietnam
Career Development Opportunity
Professional and multicultural working environment
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)

Cập nhật gần nhất lúc: 2025-07-03 12:10:02