Service Assistant

Position Purpose:

- Assist all projects of Service Department.
- Make an effort in response to customer demands and ensure high levels of customer satisfaction through excellent sales service.

Job responsibilities:

Order Management:
- Make monthly / annual work reports.
- Follow up and update production status and delivery schedule to customers.
- Process and follow up on all orders as necessary.
Customer service:
- Receive all inquiries from customers and cooperate with Service Department to take action.
- Reports troubleshooting cases to Service Center of mother company in Japan.
Document Creation & Control:
- Prepare quotations, contracts, purchase orders and other documents assigned by Service Department.
- Keep & archive all documents of each projects in order.
Accounts Payable Management:
- Monitor accounts payable on time & discuss payment terms with superiors.
Stock Inventory:
- Balance the amount of inventory and regularly order parts for stock monthly.
- Be involved in stock control and management and prepare monthly inventory report.
Others:
​- Cooperate with Service department and related departments properly & timely with a focus on customer satisfaction.
- Visit customers with Service Department and support translation if needed
- Cooperate with Sales & Engineering Department to prepare events & exhibitions.
- Do other tasks upon request.

- From 25 to 35 years old (female / male)
- Have experience working with detail- oriented office work.
- Proficient in either English. Japanese is a plus.
- Proficient in data management skills on Excel or other tools.
- At least 2 years working in customer service or the same position: customer inquiries, customer care & consulting.
- University or above. Major related to Economics, Business Administration, Commerce, etc. is preferred.
- Proficient level of computer skills including MS Word, Excel, Power Point.
- High organization skills and ability to manage a number of projects at the same time.
- Have good business manner and work hard.
- Able to work overtime.

- Company trip and team building.
- Attractive and competitive salary range.
- Current and expected salary must be mentioned in CV.
- Full benefits & SHUI in accordance with Labor Code.
- Annual salary review.
- Soft skills and professional development training.
- Up to 14 paid leave days.
- Long- term rewards for more than 5 years of employment.
- Professional and international working environment.
- Annual health check- up and health insurance packages.
- Special event benefits: marriage, birth, gift on Lunar New Year, etc.
- Performance- based bonuses twice per year.

Cập nhật gần nhất lúc: 2025-01-02 20:55:03