Service Center Chief (Trưởng Trung Tâm Bảo Hành Đồng Nai)

We are seeking a highly skilled and Service Center Chief to lead our team in providing exceptional service and support to our customers. The ideal candidate will be responsible for overseeing the operation management of the Service Center, ensuring that all members are working efficiently to meet KPI targets and that customer satisfaction is always a top priority.
Key Responsibilities:
• Prepare and present weekly and monthly reports on Service Center KPIs, activities, and issues.
• Oversee the Service Center’s Operation Management, ensuring smooth and efficient workflow.
• Manage the timely return of defective parts.
• Develop and strengthen Out of Warranty Sales, Service Profit while managing cash effectively.
• Handle all HR & accounting related tasks in the Service Center, including recruitment, training and expense payments.
• Supervise and support team members to achieve and exceed KPI targets.
• Collaborate with other departments to ensure a cohesive approach to customer service.
• Maintain a healthy inventory index and ensure spare part stock accuracy.
• Other tasks will be assigned by line manager/p
• Allocate jobs among all Service Center’s members and ensure that tasks are completed in a timely and effective manner.
• Implement strategies to improve repair speed and quality, thereby enhancing customer satisfaction.

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Meal allowances
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Annual leaves and company leaves
Individual&039;s health insurance

Cập nhật gần nhất lúc: 2024-04-08 20:20:24