Service Desk Consultant (Fluent English)

Working in shifts (5 days/week. Mon- Fri)

Current: 02 dayshifts (9 AM- 6 PM), 03 swing shifts (1 PM- 10 PM)
Future: can be arranged with nightshift (10 PM- 7 AM the next day)

All shifts are required to be onsite at the office.
As a Service Desk Consultant, you will:

customer issues and seeing problems through to resolution.
Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of
Building and maintaining strong and healthy relationships with all customers while ensuring that the line
Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements.

Strong communication skills in both written and verbal English; Ability to communicate thoughts and information clearly and concisely. (TOEIC 800 or IELTS 6.5 and above)
Experience in Customer Service, Technical Support or related field preferred
Efficiently able to handle and resolve client issues quickly and accurately.
Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.
Ability to work in a dynamic and fast- paced environment.
Must be customer- service oriented; Actively look for ways to help people.

Additional Health Care & Accident Insurance
Monthly base gross salary up to $600
Up to 17 paid leaves a year
Night shift salary: x130% (as prescribed in labour codes)
2- month probation with 100% salary, social insurance applied from probation time.
Granted facilities
Shift allowance, meal allowance, 13th month Salary

Cập nhật gần nhất lúc: 2024-07-22 23:40:03