Service Engineer

Position Purpose:
- Provide effective technical service to customers including installation, troubleshooting, maintenance, calibration, training, etc.
Technical Support:
- Make recommendations for upgrades, service or repairs and perform maintenance on equipment/machines.
- Conduct training on how to use equipment/machines to customers or how to do operation, maintenance, etc.
- Probe the causes of malfunction to equipment/machines & liaise with customers in order to find a solution.
- Summarize daily experience in order to propose to superiors/advise subordinates.
- Attend ongoing training events sponsored by company or machine manufacturers to stay up- to- date on the latest technology and repair options.
- Establish relationship with customers by providing excellent customer service, listen carefully to customers&039; concerns and address issues through after- service.
- Periodically inspect equipment/machines.
- Set up & install equipment/machines from the start until completing the commissioning.
Others:
- Do tasks assigned by the company & department.
- Communicate & contact direct- sales partners, distributors.
- Cooperate with affiliated departments properly & timely with a focus on customer satisfaction.

- Able to do multi- task activities with shifting priorities.
- Have a good business manner and work hard.
- At least 1 year working in same position.
- Able work overtime on weekdays and weekends.
- University or above, bachelor&039;s degree in Electronics, Mechatronics, Automation or related fields.
- Able to work productively in a high pressure environment.
- CV must be written in English or Japanese.
- Proficient level of computer skills including MS Word, Excel, Power Point.
- High proactivity & mobility, management, teamwork spirit, communication, high problem- solving skill.
- From 22 to 28 years old.
- Proficient in either English or Japanese (Business level).
- Willing to travel on business trips in domestic & overseas.

- Soft skills & professional development training.
- Full benefits in accordance with Labor Law, Social Insurance Law.
- Professional and international working environment.- Annual health check, company trip and team building.
- Attractive and competitive salary range.

Cập nhật gần nhất lúc: 2024-04-18 03:00:14