Service Engineer

Position Purpose:

- Provide effective technical service to customers including installation, troubleshooting, maintenance, calibration, training, etc.

Technical Support:

- Conduct customer training on equipment/machine usage, operation, and maintenance.
- Summarize daily experiences to report to superiors and advise subordinates.
- Attend ongoing training sessions sponsored by the company or manufacturers to stay up to date on the latest technology and repair techniques.
- Make recommendations for upgrades, service or repairs and perform maintenance on equipment/machines.
- Build and maintain strong relationships with customers by providing excellent service, carefully listening to their concerns, and addressing issues through after- sales support.
- Diagnose the causes of malfunctions in equipment/machines and liaise with customers to find solutions.
- Periodically inspect equipment/machines.
- Set up & install equipment/machines from the start until the commissioning is completed.

Others:

- Perform tasks assigned by the company or department.
- Cooperate with affiliated departments appropriately and in a timely manner, focusing on customer satisfaction.
- Communicate and coordinate with direct- sales partners and distributors.

- CV must be written in English and clearly state desired salary.
- Willing to travel on business trips in domestic & overseas.
- Able to work overtime on weekdays and weekends.
- Have good business manners and a strong work ethic.
- From 22 to 28 years old.
- At least 1 year working in the same position.
- Proficient in computer skills, including MS Word, Excel, and PowerPoint.
- Highly proactive and mobile, good at management, teamwork, communication, problem- solving, and fair evaluation of subordinates.
- Able to perform multiple tasks with shifting priorities.
- Bachelor&039;s degree in Mechatronics, Electronics, Automation or related fields.
- Able to work productively in a high- pressure environment.
- Proficient in either English or Japanese (business level).

- Annual health check- up and health insurance packages.
- Long- term rewards for more than 5 years of employment.
- Attractive and competitive salary range (basic salary & allowances).
- Full benefits & SHUI in accordance with Labor Code.
- Annual salary review, bonus reviews twice a year.
- Soft skills and professional development training.
- Special event benefits: marriage, birth, gifts on Lunar New Year & Women&039;s Day, etc.
- Up to 14 paid leave days.
- Working time: Monday to Friday.
- Professional and international working environment.
- Company trip, team building & other company events.

Cập nhật gần nhất lúc: 2025-06-04 12:10:02