Service Engineer

Technical training

• Understand the new product, through attending trainings and learning from various internal sources.
• Prepare the training material and information.
• Organise and conduct training programs to engineers.
• Evaluate the engineer’s capabilities through regular tests
• Prepare training calendar.

Product QA

• Window point for all the technical escalation.
• Simulate the problems and provide suitable solution.
• Engage with Regional headquarters for technical matters.
• Interact with Regional headquarters and Sales team for any specific product rework and market recovery plan.

Product performance report

• Prepare regular and special reports for the assigned products.

Direct End User / Partner Support

• Visiting customer locations for evaluation of the situation and performing any escalated repairs.
• Evaluate potential service partner’s technical capabilities.
• Support Partners on any technical related issues.

• Degree in Engineering with at least 5 year of relevant field repair experience on Printers, Projectors and Scanner (minimum 2 relevant products).
• Ability to analyse wide range of products hardware failures, repair and troubleshoot to component level.
• Knowledge of wide range of applications related to printing, Wired and wireless networking and product specific industry knowledge.
• Basic colour management skill.
• Experience as a technical trainer