Service Engineer

Position Summary
Provide technical services activities included of installing, servicing, repairing, maintaining equipment, parts assembly, pre- delivery inspection, commissioning, trouble- shooting technical fault of our products to ensure customer satisfaction as well as to meet required safety standards.
Key Responsibilities / Duties
Technical Support, Quality and Service Standards
Perform troubleshooting for technical faults and provide the solution to resolve the problems to ensure smooth project execution.
Conduct testing and equipment failure analysis on customers&039; equipment in order to improve and stabilize equipment performance during service tasks assigned. This includes making recommendations for solutions and parts whenever necessary.
Support part sales to clarify correct part number to quote for customer
Perform and complete all service jobs as assigned, ensuring equipment is in good condition before handing over to customer.
Work in co- operation with manager and colleagues to fulfill T&I Quality and Service Standards for satisfactory level of customer service in meeting the expectations of external customers.
Others jobs assigned by supervisor/ managers
Records and Documentation
Be responsible for recording and providing accurate and complete service reports upon completion of every service jobs or visits to administration team to follow up on warranty claim where appropriate.
Prepare and upkeep all equipment related documents in accordance with the documentation system and procedure of T&I.
EHS and Housekeeping
Maintain good housekeeping and discipline within the office premises to keep workplace clean and tidy at all times.
Act responsibly at all times to comply with the Company’s ISO/OHSAS Environment, Health and Safety (EHS) policies, procedures and work instructions.
Functional Role / Secondary Function
(Secondary role, if any, to be exercised by the jobholder)
Nil
Priorities
Driver’s license B2
Experience in golf industry
Authority
(Decisions the jobholder is authorized to make)
Nil
Dimensions
(Indicate the significant numerical data that is applicable to the position. Use current year forecasted figures)
Nil
Other Information
(Non- executive function e.g. non- executive directorship, special assignments or project you work on outside your normal work routine)
· Nil

Job Specifications
Qualification
· College or Bachelor&039;s degree in Automation or related field
Experience
· At least 1 year of experience related field
Skills and Knowledge
Product Knowledge Competent knowledge
Budgeting & Reporting Entry knowledge
Behavioural Competencies
Relating & Networking
Deciding & Initiating Action Basic knowledge
Leading & Supervising Basic knowledge
Competent knowledge
Formulating Strategies & Concept
Competent knowledge
Entrepreneurial & Commercial Thinking
Competent knowledge
Adapting & Responding to Change
Competent knowledge
Adhering to Principles & Values
Competent knowledge
ACKNOWLEDGEMENT
My Immediate Superior has explained my role & responsibilities. I have fully understood the job description.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-23 09:55:03