Service Engineer

The main duties of the job are:
Keep & submit adequate and up- to- date reports that outline problems resolved and how an issue was fixed. Provides customers with regular reports and feedback on their service requests.
Repairs, tests and maintains equipment. Monitors performance of the product.
Responds to customer complaints.
Reports common complaints of customers to top management in order to address the situation for future reference.
Collects feedback from customers after every visit.
Maintains daily work reports of sites and manages records of warranty visits, and complaints, etc.
Analyses, inspects and reviews findings to determine the solution to the problem that the customer.
Evaluates and resolves problems of the customer. Troubleshoot and diagnose problems via phone; when issues cannot be resolved over the phone, service engineers respond to issues in person.
Assists in installing the equipment.
Works alongside technical sales engineers.
Offers feedback on product development, features, and functions to customers.
Provides customers with technical expertise.

Proven experience in technical sales, field service, or a related role.
Have the ability to work under pressure and not afraid of failure and frustration.
Ability to work independently and collaboratively in a fast- paced environment.
*If you have grain machinery and grain technology schools&039; education background in Vietnam, you will be given priority in admission.
Bachelor&039;s degree in Engineering, technical background is preferred.
Customer- centric mindset with the ability to build rapport and trust with clients.
Excellent communication skills, both verbal and written.
Strong understanding of technical products, systems, and solutions.
With strong subjective initiative, passionate, diligent and follow the company management.
Willingness to travel to customer locations as required.

Others
Insurance
Competitive salary (700 – 1000 USD) plus bonus

Cập nhật gần nhất lúc: 2025-01-04 14:45:02