Service Engineer HCM - (Invitro Diagnostics Medical Devices)

Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.
• To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.
Summary of Functional Duties & Responsibilities :
To execute activities to achieve PM contract target and Service KPI.
To provide application, scientific and product information to customers and other departments in company.
To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader’s instruction.
To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
To read, update and follow company&039;s standard operating procedures and guidelines in daily work.
To join Service meeting & training according to Managers/Supervisor/Team Leader’s instruction.
To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.
To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements.
To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.
Authorize :
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Managers/Supervisor/Team Leader which not in conformity with the law.
• To use of equipment and facilities of the Company to serve the purpose to complete the task.

Health and Other Insurances: as per company policy
To enjoy the full benefits stipulated in the labor agreement and labor law.
Allowance of: Transportation + Meal
Attractive Salary

Cập nhật gần nhất lúc: 2025-10-04 22:25:02