Service Engineer (Scientific Products) - Chỉ Tuyển Nam - Urgent!

• The Field Service Engineer provides customer support, repair and testing of all instrumentation and performs field service calls and installations.
- INSTALLATION & SERVICE SUPPORT:
• Provides customer phone and e-mail support
• Handles in-house customer repairs.
• Responsible for getting the installations tools
• Provides customer service for all instrumentation
• Responsible for the maintenance of the installed base
• Performs field service for installations and repair.
• Trains customers on software and hardware of instrument.
• Promote service replacement parts, service contracts.
• Responsible for the installation and getting the final acceptance from the customer.
• Installs upgrades.
• Responsible for keeping the demo equipment fully operational.
- QUOTATIONS:
• Prepare quotations for parts and service contract
• Prepare quotations for service issue when system out of warranty
- COMMUNICATION:
• Update the CRM customer data base after each visit
• Ensure that the customer received all the information he requested
• Share the report with other people
• Write in English a trouble-shooting note for each solved problem
• Make sure that the communication is clear and trustfully.
• Report to the management any problems
• Provide a report through CRM immediately after each visit...
- TRAINING:
• Responsible for being properly trained
• Responsible for a proper training of the customer
- RECEIVABLES & FINANCES:
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair
• Responsible for getting the acceptation documents for final payment
• Provide help to the sales coordinator to collect the remaining fund.
- Other issues for Operation
• Provide all the necessary information to the sales coordinator to updated user list.
• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to updated customer data base
• Other duties as assigned.

- Courteous, honest, and careful attention to detail.
- Preferably 2-3 years working experience in similar capacity, preferably in Scientific instrumentation.
- Minimum a Bachelor’s degree in Electrical / Electronics / Mechanical Engineering or Physics.
- Proficient in MS Office (Word, Excel, Power point, Outlook, Teams, etc).
- Knowledge on Programming language & use of CRM is an advantage.
- Good verbal and written communication skills especially in English.

Performance Bonus, 13th month salary, Service awards, Paid leaves policies better than Vietnam law

Oversea training, On job training, external skill training

Employee will be provided company laptop and mobile

Cập nhật gần nhất lúc: 2022-08-08 16:32:04